Return & Refund Policy

1. Overview

We strive to provide high-quality body care and hair care products to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the policy outlined below.

2. Eligibility for Returns

Products are eligible for return only if they meet the following conditions:

• The return request is made within 7 days of delivery.
• The product is unused, unopened, and in its original packaging.
• The product seal must be intact for hygiene and safety reasons.
• The item must not be damaged due to misuse, improper handling, or storage after delivery.
• Proof of purchase or order confirmation is required.

Due to hygiene and safety regulations, opened or used personal care products cannot be returned, unless they were received damaged, defective, or incorrect.

3. Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or used body care or hair care products.
• Products returned without original packaging.
• Items purchased during clearance or special promotional sales (unless damaged or defective).
• Gifted or complimentary products.

4. Damaged, Defective, or Incorrect Products

If you receive a product that is:

• Damaged during transit,
• Defective, or
• Different from what you ordered,

you must notify customer support within 48 hours of delivery.

Customers may be asked to provide photos or videos of the product and packaging for verification purposes.

After verification, a replacement or refund will be processed.

5. Return Process

To initiate a return:

1. Contact customer support with your order details.
2. Wait for return approval and instructions.
3. Pack the product securely in its original packaging.
4. Ship the product as instructed by the support team.

Returns sent without prior approval may not be accepted.

6. Refund Policy

Once the returned product is received and inspected:

• Refunds will be approved if the product meets return eligibility criteria.
• Approved refunds will be processed within 5–7 business days.
• Refunds will be issued to the original payment method used during purchase.

Shipping charges (if applicable) are non-refundable unless the return is due to an error from our side.

7. Replacement Policy

Eligible products may be replaced instead of refunded depending on availability. Replacement requests are processed after successful quality verification.

8. Cancellation Policy

Orders may be cancelled only before they are shipped. Once an order has been dispatched, cancellation requests cannot be accepted.

9. Shipping Costs for Returns

• If the return is due to a defective or incorrect product, return shipping costs will be covered.
• For other approved returns, customers may be responsible for return shipping charges.

10. Contact Customer Support

For any return or refund assistance, customers can reach out to customer support using the official support contact available on the website.